Background to Franchising
Relationship Building between Franchisor and Franchisee
Human Resources and Labour Relations Act
Marketing and The Consumer Protection Act
Legal requirements within the Franchise System
Finance and Operations Disciplines
Procurement strategy
Coaching & Mentoring
Creating a WOW Experience
The Customer is Why
Handling Customer Complaints
Pre-Shift Meeting
Balanced Scorecard
HR Manual/Industrial Relations
How to Marketing your Restuarant
Front of House Manager
Back of House Manager
The Role of the Waiter
Salad Maker
Sandwich Maker
Scullery
The Griller
The Baker
Fundamentals of Finance
Improving Employee Performance
Restaurant Manager Training